Sr.Officer PC Lounge

Apply now »

Date: 26 Nov 2024

Location: PK

Company: KE


Our employees are our company's greatest asset - they are our real competitive advantage. We possesse immense power of innovation, immagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.

Mainly responsible for dealing with the queries of Internal/External Customers of People Connect (Shared Service Center) which includes Active/Exit Employees of KE and their families through defined protocols and KPIs of People Connect Lounge.

 

Key Responsibilities:
Managing queries of People Connect Customers to enhance overall customer experience as per defined Protocols, KPIs, and SOPs of Lounge and Contact Center by managing:

  • Emails Management.
  • Tickets, Inquiries and Feedback.
  • Inbound and Outbound Calls.

Ensuring Operational Excellence at People Connect Lounge by:

  • Responding to queries effectively.
  • Ensure adherence to administrative protocols of People Connect Lounge, including timings, greetings, and customer dealing, in accordance with company standards.
  • Maintain all facilities at the People Connect Lounge, including meeting rooms, cafe, reservation log, and accessories, ensuring they are well-maintained and operational.
  • Ensure distribution and effective recording of all Financial and Non-Financial instruments.
  • Increasing the Ratio of Feedback and Customer Satisfaction
  • Closure of Assignments and Tasks on daily basis.

Projects and Improvement:

  • Take effective part in assigned projects.
  • Suggest process improvements.
  • Engagement and Support to all functions of People Connect (whenever required).

HSE:

  • Ensure compliance with HSE protocols in daily operations.
  • Promote a safe and healthy work environment.

 

Job Specifications:

  1. Bachelor's Degree from any Reputed Organization.
  2. Minimum 2 years of experience in Customer Service environment (Contact Center Experience will be plus point).
  3. Fluent English Speaking and Excellent English Writing Skills.
  4. Tech Savvy / MS Office Suite, especially MS Excel, Outlook, and Word

KE provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.