Manager IT Facility Management

Purpose

This position manages IT facility management portfolio, i.e., data centers and IT facilities across K Electric and holds exceptional organizational significance by ensuring business continuity while supporting new ventures through the commercial data center business. 

This position focuses on managing Tier-III data center design, construction, commissioning, and day-to-day facility and data center operations, including BMS oversight, access control management, environmental monitoring, and core IT infrastructure support and ensures 24/7 operational reliability through preventive maintenance, KPI monitoring, incident and problem management, vendor coordination, and cross-team operational alignment. Additionally, this position supports K Electric’s commercial data center initiative by ensuring facility readiness, supporting infrastructure enhancements, managing deployments and expansions.

Any lapses in this role would jeopardize K-Electric's operations, cause service interruptions, reduce efficiency, and create compliance issues undermining customer trust and business continuity. 

This role drives operational excellence and support new ventures through advanced data center modernization, positioning K-Electric as a technology leader in the utility sector and unlocking new revenue growth opportunities.

Education (Mandatory)

Bachelor’s degree in computer science / IT

Years of Experience

Total Experience: 8+ years in IT (minimum requirement) 
•    Datacenter Management Experience: 6+ years Tier 3 datacenters
•    Facility Management Experience: 4+ years, IT server rooms, Health & Safety Procedures

Functional Competencies

Area of Responsibilities

1    Support for Building Tier-III Data Center

• Manage the data center design phase to create a Tier-III compliant blueprint, ensuring all technical, security, and operational requirements are met.
• Manage end-to-end construction and commissioning, including vendor coordination, contract compliance, budget and schedule management, system integration, redundancy testing, and operational readiness.
• Ensure compliance with global standards, security protocols, and regulatory requirements while establishing preventive maintenance schedules, monitoring tools, and operational procedures for 24/7 reliability.
• Coordinate with internal operations, IT, facilities, and security teams to plan smooth transition to live operations and integrate BMS, UPS, fire suppression, and network infrastructure.
• Establish and monitor key operational KPIs, conduct risk assessments, implement mitigation plans, and support readiness for future expansion and hybrid deployments to ensure scalable, fault-tolerant, and efficient operations.

2    Operations Management for Facility Management & Data center

• Manage day-to-day operations of facility management systems, including BMS, access control, energy monitoring, and environmental controls, ensuring uptime, safety, and compliance with operational standards
• Manage daily data center operations, including server, storage, network, and virtualization platform monitoring, performance optimization, and capacity management.
• Implement preventive maintenance, incident and problem management, and monitoring processes to ensure 24/7 reliability, fault tolerance, and service continuity.
• Coordinate with vendors, internal teams, and contractors to ensure timely resolution of operational issues, upgrades, and maintenance activities.
• Monitor and track key operational metrics (KPIs) for performance, energy efficiency, and SLA compliance, driving continuous improvement initiatives.
• Support operational readiness for new deployments, expansions, and hybrid infrastructure projects, ensuring smooth transition from project completion to live operations.

3    Cross functional Collaboration and Vendor Management

• Coordinate operational activities across internal IT, facilities, and support teams to ensure smooth execution of data center and facility management tasks.
• Manage vendor relationships for operational services, including performance monitoring, SLA adherence, issue resolution, and contract compliance.
• Facilitate cross-functional collaboration to align operational initiatives with business requirements, digital transformation goals, and infrastructure upgrades.
• Manage day-to-day operations, preventive maintenance, and incident management to maintain uptime, reliability, and compliance with standards.
• Support planning and execution of deployments, expansions, and system integrations by aligning internal and external stakeholders for efficient execution.

Area of Responsibility Continued

4    Commercial Data Center Support for New Ventures Enablement

• Support commercial data center initiatives by coordinating day-to-day operational requirements and ensuring facility readiness for internal and external users.
• Assist in implementing infrastructure upgrades and enhancements to meet business needs and support revenue-generating services.
• Provide hands-on operational support during construction, expansion, and commissioning activities, ensuring facilities meet Tier-III standards and safety requirements.
• Monitor service availability, environmental performance, and SLA adherence through routine facility operations, preventive maintenance, and incident management.
• Support deployments and system documentation for hybrid data center initiatives, ensuring secure, scalable, and reliable operations aligned with digital transformation goals.

5    People Management  

• Talent Leadership: Lead, mentor, and evaluate a high-performing technical team, setting clear performance goals, managing talent development, and proactively addressing resource needs.
• Team Culture and Management: Foster a collaborative, results-oriented culture by managing performance cycles, resolving conflict, and leading recruitment and retention efforts.

Preferred Job Experiences