Deputy Manager Training

Our employees are our company's greatest asset - they are our real competitive advantage. We possesse immense power of innovation, immagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.

Job Purpose

Strategic Alignment & Culture Change: To bridge the gap between Ke vision and employee behavior, ensuring all departments are synchronized with a Customer-Centric organizational mindset.
Modernizing the Learning Ecosystem: To lead the transition from traditional classrooms to digital excellence by managing the LMS and developing high-quality e-learning content.
Closing the Competency Gap: To identify skill deficiencies through rigorous TNA and implement targeted interventions that directly improve organizational performance.
Operational Efficiency: To foster critical thinking within the workforce, empowering employees to identify and eliminate process bottlenecks that hinder service delivery.
Stakeholder Management: To act as a consultant for HODs, providing customized training solutions that solve specific departmental challenges.
Risk Mitigation: To ensure technical and compliance standards are met, protecting the organization from reputational and operational risks caused by human error.

Key Responsibilities

1. Strategic Planning & Needs Assessment

• Conduct comprehensive Training Needs Analysis (TNA) through surveys, interviews, and performance data to identify skill gaps across departments.
• Collaborate with Department Heads to align training goals with specific business objectives.
• Develop the annual Training Calendar and manage the departmental budget effectively.

2. Program Design & Development

• Design diverse learning modules, including technical skills, soft skills, leadership development, and compliance training.
• Develop high-quality instructional materials using Canva or other tools (e.g., manuals, visual aids, and e-learning modules, videos).
• Select and manage relationships with external training vendors and consultants when necessary.

3. Execution & Delivery

• Facilitate and lead training sessions, workshops, and orientation programs for new hires.
• Mentor and coach internal trainers or subject matter experts.

4. Evaluation & Reporting

• Measure the effectiveness of training programs using the Kirkpatrick Model (Reaction, Learning, Behavior, and Results).
• Track Key Performance Indicators (KPIs) such as training ROI, participation rates, and post-training performance improvements.
• Prepare monthly and quarterly reports for senior management regarding L&D progress.

5. Creative Design & Internal Branding

•  Lead the end-to-end production of the CX Newsletter, from content curation to layout design in Canva and Ani maker, ensuring it aligns with KE’s brand identity.
• Design and maintain visual dashboards that track training progress, budget utilization, and employee feedback for executive review.
• Create high-impact digital assets (posts, flyers, banners) for internal platforms like Workplace, WhatsApp, and email to drive attendance and engagement.
• Revamp training slide decks and orientation materials to ensure they are visually stimulating and professional.

6. Strategic Reporting

• Translate training metrics into "Infographics" that demonstrate the Return on Investment (ROI) of learning programs.
• Monitor the Learning Management System (LMS) as an administrator and generate visual reports on user adoption ensuring content is updated and user engagement is high.

Skills

•    Proficiency in tools like Canva, Vyond, or Articulate to create engaging collateral.
•    LMS Administration: Hands-on experience managing platforms like Canvas or Moodle.
•    Stakeholder Management
•    Strong public speaking and classroom management skills for diverse audiences.
•    Analytical Thinking

Relevant Education & Experience

•    Minimum: Bachelor’s degree.
•    Certifications: Professional certifications like Train the Trainer (TTT) or relevant digital learning certifications are preferable

KE provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.

Women and persons with disabilities are encouraged to apply. Role suitability for PWDs will be assessed in accordance with HSE standards.