Deputy Manager Process Support
Date: 12 Oct 2026
Location: Karachi, PK
Company: KE
Our employees are our company's greatest asset - they are our real competitive advantage. We possesse immense power of innovation, immagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.
Purpose
The primary purpose of "AM/DM – Process Support" is to facilitate end users in the implementation of the AMI based functional and technical processes through dedicated support in the application of go-live frameworks, signed-off policies, and SOPs throughout their relevant distribution function/department. Front line resource for provision of L1 technical support to end users regarding AMI core systems issues. Ensure continuous support and timely resolution of end users’ issues in line with AMI roadmap with objective of operational continuity without unnecessary delays within the limits of organizational policies and SOPs, departmental objectives, and directions/guidelines from supervisor.
Education (Mandatory)
BS Electrical/Electronic Engineering
Years of Experience
1-3 years of experience
Area of Responsibilities
1.Process Support
Playing a supporting role for SOP and processes development in AMI based projects by identifying functional inefficiencies, redundancies & gaps within new and already implemented processes of AMI Infrastructure
Active involvement during dry run of implemented AMI use cases for building technical capabilities
Provide continuous assistance to end users against issues relevant to AMI implemented processes
Consult with AMI Process Analyst for resolution of unidentified issues pertinent to implemented AMI processes
Supporting in the development of cut over strategy and mock run of signed SOPs for its effective implementation within the K-Electric.
2. Technical Support
Responsible to provide L1 technical support to all end users for all issues pertinent to AMI core systems (HES, Comms, MDMS)
Suggest corrective actions to end users based upon technical capabilities
Consult with internal teams (HES, Comms, MDMS) regarding their relevant issues and their subsequent corrective actions
Support process team in Impact analysis of designing to-be process involving AMI core system (Headend, Meter Data Management System & Communications) and other involved stakeholders.
3. Training and Capacity Building
Assist internal teams in development of training manuals for all go-live process flows detailing the step by step procedures for end users.
Conduct refresher trainings for end users to ensure continues capacity building of end users on the finalized AMI process flows
KE provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.
Women and persons with disabilities are encouraged to apply. Role suitability for PWDs will be assessed in accordance with HSE standards.
