Deputy Manager IT Services

Our employees are our company's greatest asset - they are our real competitive advantage. We possesse immense power of innovation, immagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.

Purpose: This role is responsible for overseeing the deployment, configuration, and management of cloud and on-premises infrastructure. This role ensures optimal performance, security, and cost-efficiency of the company's IT resources while supporting the organization's operational needs.

Key Responsibilities:

Cloud Infrastructure Management:

• Deploy, configure, and manage cloud resources and services (Azure Cloud, AWS DNS Route 53).
• Monitor cloud environments for performance, security, and cost-efficiency.
• Manage cloud-based solutions, including virtual machines, storage, and databases (PaaS Services).
• Optimize cloud resource utilization and cost.

System Administration:

• Administer and maintain on-premises Windows servers, operating systems, Active Directory Domain services, Exchange Servers, and SQL Clusters.
• Provide VMware Virtualization support functions, TrendMicro Email Security, TrendMicro ApexOne, and Office365 security.
• Lead and implement system upgrades, patches, and enhancements.
• Administer Office365 and cloud users.
• Perform regular system updates, patches, and upgrades to ensure stability and security.
• Troubleshoot and resolve hardware and software issues.
• Manage user accounts, permissions, and authentication processes.

Security & Compliance:

• Implement and enforce security policies and procedures for both cloud and on-premises environments.
• Develop, document, and test comprehensive disaster recovery and business continuity plans.
• Monitor and respond to security incidents and vulnerabilities, including systems patching activity.
• Maintain backup and disaster recovery plans and activities.

Performance Monitoring and Optimization:

• Monitor system performance and availability, and proactively address potential issues.
• Analyze and optimize system performance to meet business needs.

Technical Support and Troubleshooting:

• Provide technical support to end-users and internal teams.
• Troubleshoot and resolve technical issues related to cloud and on-premises systems.

Collaboration and Communication:

• Work closely with development teams, network engineers, and other IT staff to ensure seamless integration and operation.
• Communicate effectively with stakeholders regarding system changes, updates, and issues.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in infrastructure management or a similar role.
• In-depth knowledge of cloud and on-premises infrastructure management.
• Experience with cloud platforms (e.g., Azure, AWS) and virtualization technologies (e.g., VMware).
• Strong understanding of security principles and best practices.

• Experience with TrendMicro Email Security and ApexOne.

KE provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.