Deputy Manager Apprentice Program

Purpose: To strategically drive and oversee the end-to-end execution of the flagship Apprentice Program, focusing on technical talent pipeline management while managing cross-functional operations like Pilgrimage and Canteen Vendor Governance. This role requires synchronizing program goals with organizational needs, ensuring regulatory compliance, and fostering stakeholder alignment. Success in the role is defined by effectively managing operational processes, ensuring programmatic and vendor governance, and driving excellence in service delivery and compliance. The Deputy Manager contributes to building future technical leadership within the organization and enhancing operational efficiency in various programs.

Job Level: Deputy Manager

Areas of Responsibilities:

• Drive end-to-end execution of the Apprentice Program, aligning it with long-term business requirements.
• Coordinate with People Business Partners to design sourcing strategies and plan inductions.
• Ensure adherence to government regulations and manage registrations and certifications.
• Analyze market trends and formulate stipend structures, ensuring alignment with wage standards.
• Facilitate onboarding, performance tracking, and potential absorption into roles.
• Build relationships with regulatory bodies and vocational institutes, and maintain a grievance redressal framework.
• Oversee canteen vendor performance and ensure compliance with SLAs and hygiene standards.
• Manage canteen billing cycles and optimize operational expenditure.
• Serve as the liaison to address service gaps and drive operational improvements.
• Lead the execution of employee pilgrimage programs from initial quota management to execution.
• Design and oversee the employee balloting process, ensuring transparency.
• Formulate financial notes for executive approvals and manage funding for pilgrimages.
• Collaborate with banks and authorities to manage registrations and disbursements.
• Ensure operational support and travel facilitation for selected employees during pilgrimages.
• Manage SAP transactions including PR, RO, and SES, maintaining process controls.
• Assign roles within the team and coordinate with IT for user access and compliance.

Skills:

• Proficient in program management and execution
• Strong skills in regulatory compliance and stakeholder management
• Excellent communication and relationship building skills
• Analytical skills for analyzing market trends and formulating strategies
• Ability to manage financial aspects related to programs and vendor operations
• Expertise in using SAP systems for transactions and process controls
• Problem-solving skills for managing grievances and ensuring service excellence

Knowledge:

• Possesses a thorough understanding of program management methodologies to effectively run organizational programs.
• Understands government and regulatory frameworks applicable to vocational training and apprenticeship programs.
• Familiarity with financial management processes for designing stipend structures and managing operational expenditures.
• Knowledge of SAP operations for managing transactions and maintaining process controls in Purchase Requisitions, Release Orders, and Service Entry Sheets.
• Awareness of hygiene guidelines and service level agreements for vendor management.

Education:

• Minimum Bachelor's degree (Preferably Masters/LLB)

Experience:

• 3 years of corporate experience