Assistant Manager Process Support

Our employees are our company's greatest asset - they are our real competitive advantage. We possesse immense power of innovation, immagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.

PURPOSE      

The primary purpose of "AM– Process Support"  is to facilitate end users in the implementation of the AMI based functional and technical processes through dedicated support in the application of go-live frameworks, signed-off policies, and SOPs throughout their relevant distribution function/department. Front line resource for provision of L1 technical support to end users regarding AMI core systems issues. Ensure continuous support and timely resolution of end users’ issues in line with AMI roadmap with objective of operational continuity without unnecessary delays within the limits of organizational policies and SOPs, departmental objectives, and directions/guidelines from supervisor.

MINIMUM REQUIREMENTS

Education & Relevant Experience:    BS Electrical/Electronic Engineering/CS
1+ years of experience

Knowledge    Skills
    MS Visio, MS Projects
    Sound knowledge of AMI systems
    Working knowledge of SAP (ERP, ISU)
    Smart Metering, Head End Systems, MDM System, Communication Technologies 
    Proficient in processes optimization    
    Conflict Management 
    Decision Making & Problem Solving 
    Negotiation 
    Relationship Management 
    Analytical

AREAS OF RESPONSIBILITY
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Definition    PERCENT OF TIME SPENT %

1    Process Support    30%
•    Playing a supporting role for SOP and processes development in AMI based projects by identifying functional inefficiencies, redundancies & gaps within new and already implemented processes of AMI Infrastructure
•    Active involvement during dry run of implemented AMI use cases for building technical capabilities 
•    Provide continuous assistance to end users against issues relevant to AMI implemented processes 
•    Consult with AMI Process Analyst for resolution of unidentified issues pertinent to implemented AMI processes 
•    Supporting in the development of cut over strategy and mock run of signed SOPs for its effective implementation within the K-Electric.    

2    Technical Support    25%
•    Responsible to provide L1 technical support to all end users for all issues pertinent to AMI core systems (HES, Comms, MDMS)
•    Suggest corrective actions to end users based upon technical capabilities 
•    Consult with internal teams (HES, Comms, MDMS) regarding their relevant issues and their subsequent corrective actions
•    Support process team in Impact analysis of designing to-be process involving AMI core system (Headend, Meter Data Management System & Communications) and other involved stakeholders.    

3    Training and Capacity Building     20%
•    Assist internal teams in development of training manuals for all go-live process flows detailing the step by step procedures for end users.
•    Conduct refresher trainings for end users to ensure continues capacity building of end users on the finalized AMI process flows.    

KE provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.