Assistant Manager Operations

Our employees are our company's greatest asset - they are our real competitive advantage. We possesse immense power of innovation, immagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.

Purpose:-

- As Assistant Manager – Operations responsible for managing assigned recovery agencies and their resources in alignment with centralized recovery operations. My core responsibilities include supporting agencies in achieving SRC recovery targets by preparing and managing the necessary data, assisting line managers with daily report preparation to aid in strategic decision-making, and helping agencies formulate effective recovery schedules. I ensure continuous coordination with recovery partners to gather required data and participate in regular meetings with Recovery Managers, IBC DGMs, and GMs to foster alignment with overall corporate goals. In addition, I evaluate the attempt data submitted by agencies, providing timely and constructive feedback to improve their performance. A key aspect of my role involves conducting a minimum of three field visits per week (totaling 144 annually) to monitor on-ground activities and perform Management Safety Audits (MSA), ensuring operational compliance and productivity. From a data management standpoint, I assess agency performance through data analysis, review survey findings from field operations, and collaborate with IBCs to take appropriate action on inactive accounts or billing discrepancies. I also leverage consumer profiling and payment trend analytics to identify segmentation opportunities and implement targeted, data-driven recovery strategies. Furthermore, I manage all data related to the SRC portfolio via the MIS platform, coordinate reporting activities with recovery agencies, and oversee the compilation of detailed management reports for the GM Operations and Head of Receivable Management.

Internal Stakeholders

Business Finance Procurement IBCs Cluster Region

External Stakeholders

External Recovery

Agencies

Qualification
Bachelors of Commerce / BBA or Bachelors in Relevant field

Experience
Minimum of 2 years of relevant experience in Payment cycle management, Vendor Management 

Knowledge

1.    Extensive knowledge of commercial and technical operations of a power utility company 
2.    Billing and recovery 
3.    NEPRA

Skills

4.    Conflict Management
5.    Decision Making and Problem Solving
6.    Teamwork and Collaboration
7.    Relationship Management
8.    Leadership
9.    Vision and Strategic Thinking

Areas of Responsibilities

SRC Recovery Targets (Facilitating & Supporting assigned agency to meet recovery targets) (40%)

1.    Facilitating & supporting assigned agency to meet recovery targets.
2.    'Execution of on ground recovery activities.
3.    Ensure daily dispatching for recovery teams.
4.    Ensure segmentation are tapped accordingly/ Ensure SIPF.
5.    Frequent or Occasional visits to field supervisors/ROs/LM/ MTL.
6.    Assigned big cases to supervisors (typically 500k and above).
7.    Channelize the DC drives on targeted areas and consumers.
8.    Highlight the chronic consumers which qualify for FIR.
9.    Improve RR% and PR% by ensuring the daily KPI of ROs & LMs
10.    Ensure DCs are punched on SAP as per the criteria of CRMC governance.

Spot Field Visits (15%)

1.    To ensure Field visit every week
2.    Conducting on-site visits and implementing Management Safety Audits (MSA) to ensure optimal productivity and compliance with operational standards

Reporting Assignments (20%)

1.    Preparation & Support in data requirements to meet recovery targets
2.    Assisting & Supporting Line managers in preparations of daily reports that enables them to make key decisions.
3.    Supporting recovery agencies in preparation of recovery schedules.
4.    Coordination with recovery agencies to get required data.
5.    Daily & Weekly meetings with Manager Recovery / IBC DGM's & GMs to create synergy for common corporate goals.
6.    Evaluating attempt data provided by recovery agencies and providing valuable feedback. 

People Development (15)

1.    Team (ROs/LM) assignment as per required KPIs
   2.    ROs are fully equipped for dealing with customers and scheme knowledge
   3.    Identification of top performers through scorecard for ROs/ LMs for monthly appreciation.
   4.    Upskilling your team by assuring 100% attendance of team members to improve operational efficiency
   5.    Team engagement through frequent feedback discussions around strengths, areas of development and Improvement

HSE (10%)

1.    Ensure compliance of the HSE Leading Indicators mentioned below and showcase exemplary behavior pertaining to Safety throughout the Performance Year 2025-26
2.    Participation in designated Safety Committee Meetings (B level / DQC (Dept Quality Committee) & D level Committee Meetings as per frequency mentioned in SOPs (KE-SP-004 SOP) & (KE-CHSEQ-SP-049)
3.    Conduct Management Safety Audits as per frequency mentioned in KE-SP-011 SOP

KE provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.