Assistant Manager HES Administrator

Purpose

This position administers the AMI Headend system of multiple vendors (Iskraemeco, Hexing, and Holley) and their subsequent databases. Moreover, this role also monitors and administer the smart devices, their supporting software(s) and dashboards for each HES. This involves rectification and resolution of technical issues in smart devices, communication topology and HES. Furthermore, this position is responsible for identification of technical requirements & negotiation with internal as well as external parties (vendors) to induct improved and advance systems, technology and tools that suit KE technical & business needs. Ensure zero downtime via continuous monitoring of complete AMI components and their end-to-end connectivity. This position also assists in proper SLA and DLP agreements with multiple AMI vendors WITH the objective of providing error-free and timely data to relevant stakeholders i.e. SAP & MDMS WITHIN the limits of organizational policies, SOPs and departmental objectives. 

Education (Mandatory)

BS Engineering (Electrical/Electronics)

Years of Experience

3+ years’ experience

Area of Responsibilities

1    Head-end Systems (HES) Administration

Administration the AMI Headend system of multiple vendors (Iskraemeco, Hexing, and Holley) and their subsequent databases. This includes the following:

• Provision of limited access to Headend system and associated software user for configuration of Smart meters to ensure security for operational users and their activities.
• Dynamic allocation of access to users/external systems based on current and future needs.
• Device management of different meter vendors.
• Administration of databases for all Head end systems.
• Implementation of data security, periodic backups, user access management and performance monitoring of databases.
• Implementation, monitoring & maintenance of integration of HES with current and ongoing external systems (MDMS, SAP and Data Analytics software)
• Configuration of different hardware/software modules of the Headend system which includes:
  • Updates of Software modules/configuration (i.e. addition of modules, schedulers, firmware’s, services etc.)
  • Update of hardware modules (i.e. additional space requirements)
  • Configuration of Smart meters (i.e. firmware updates, configuration updates etc.)
• Regular Health monitoring of installed devices/meters via intelligent monitoring dash boarding

2    Headend optimization and process management

Troubleshooting and solving software issues along with vendor in order to optimize and create an error-free system. This includes the following:

• Facilitation in process design for better understanding of Headend processes
• Support in designing and implementing SOP and policies related to smart devices and HES for improved performance.
• Coordination with IBC, IT, MDMS, Governance for better resolution of issues related to smart meters, HES hardware/software and integration with external systems.

3    SLA and DLP contracts with AMI vendors

Facilitates in proper SLA and DLP agreements with multiple AMI vendors with the objective of providing error-free and timely data to relevant stakeholders:

• Draft technical terms for SLA and DLP with all AMI HES vendors.
• Prepare initial level SOW, assist other teams in drafting codes and specs for AMI assets.
• Timely raising of HES system issues with vendors pertaining to the operations, maintenance, and upkeep.

4    System monitoring and troubleshooting

Facilitation in HES system monitoring and troubleshooting. This includes:

• In-house Development & Implementation of dashboards for monitoring smart meters, their communication status and HES server health.
• Gathering predefined sets of metrics or logs for the purpose of monitoring HES integration with external systems.
• Assist in rectification of communication related issues between smart meter and HES.